{"id":2162,"date":"2023-11-22T16:19:43","date_gmt":"2023-11-22T14:19:43","guid":{"rendered":"https:\/\/westinbuss.noordev.se\/about-us\/faq\/"},"modified":"2026-03-13T11:31:06","modified_gmt":"2026-03-13T09:31:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/westinbuss.noordev.se\/en\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<section class=\"wp-block-noor-blocks-section nb-section position-relative\">\n<div class=\"wp-block-noor-blocks-container nb-container container\" style=\"background-image:url(https:\/\/westinbuss.noordev.se\/wp-content\/uploads\/2023\/11\/bg-header-2.png);background-repeat:no-repeat;background-size:cover;background-position:bottom\">\n<div class=\"wp-block-noor-blocks-row nb-row row justify-content-center\">\n<div class=\"wp-block-noor-blocks-column col nb-column col-12 col-md-8 col-lg-6\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div d-flex flex-column align-items-center d-lg-flex flex-lg-column row-gap-40 row-gap-md-48  py-64 pt-md-96 pb-md-64 py-lg-96\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div\">\n<h1 class=\"wp-block-noor-blocks-heading nb-heading nb-heading-h1 mb-24 mb-lg-32  text-sm-center underlined-heading underlined-heading__center\">FAQ<\/h1>\n\n\n\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-16 mb-md-0  text-center\">Here you will find the most frequently asked questions about booking a bus in Stockholm. If you can&#8217;t find the answer to your question, you are welcome to contact us, we will respond within 24 hours of office hours.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div d-flex column-gap-24\">\n<a href=\"https:\/\/westinbuss.noordev.se\/en\/contact-us\/\" target=\"_self\" rel=\"noopener\" class=\"wp-block-noor-blocks-button nb-btn nb-btn-custom bg-primary column-gap-8 px-24 py-8 text-white bg-hover-primary-dark text-hover-white bg-active-primary-dark text-active-white has-hover-overlay-color has-active-overlay-color has-hover-overlay-opacity has-active-overlay-opacity\" style=\"--hover-overlay-color:white;--active-overlay-color:white;--hover-overlay-opacity:0%;--active-overlay-opacity:0%;border-radius:36px\"><span class=\"nb-button-overlay\"><\/span><span class=\"nb-btn-text\">Contact us<\/span><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-noor-blocks-section nb-section position-relative  pb-64\">\n<div class=\"wp-block-noor-blocks-container nb-container container\">\n<div class=\"wp-block-noor-blocks-row nb-row row justify-content-center align-items-center\">\n<div class=\"wp-block-noor-blocks-column col nb-column align-self-center col-lg-8\">\n<div id=\"accordion0fae56a6-8d5c-4291-b82a-486d00210a44\" class=\"wp-block-noor-blocks-accordion accordion accordion-flush row w-100 m-0 push-down row-gap-24 row-gap-lg-32 pattern-accordion bg-white\">\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-47ebffcb-3546-4092-bff1-4db0bafcac38\" aria-expanded=\"false\" aria-controls=\"flush-47ebffcb-3546-4092-bff1-4db0bafcac38\">How far before departure do I need to book my trip?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-47ebffcb-3546-4092-bff1-4db0bafcac38\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">It depends on many factors, write us an e-mail or call us to check the availability of our coaches on a particular day. You can book with us as soon as you have a date in mind, you can cancel up to 72 hours in advance without any charge<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-6b41662a-bf2c-4280-8987-265ccbfabcf1\" aria-expanded=\"false\" aria-controls=\"flush-6b41662a-bf2c-4280-8987-265ccbfabcf1\">When do I get my quote?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-6b41662a-bf2c-4280-8987-265ccbfabcf1\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">We normally answer within 24 office hours.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-ded954a3-f2f9-4214-b44e-7ed614d24a96\" aria-expanded=\"false\" aria-controls=\"flush-ded954a3-f2f9-4214-b44e-7ed614d24a96\">I haven\u2019t received a quote, why?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-ded954a3-f2f9-4214-b44e-7ed614d24a96\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">Please contact us by mail to check what has happened.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-16b402b7-deca-421d-ada3-840fa53ca799\" aria-expanded=\"false\" aria-controls=\"flush-16b402b7-deca-421d-ada3-840fa53ca799\">How many people fit in a bus?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-16b402b7-deca-421d-ada3-840fa53ca799\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">We have 4 different coach sizes: 16, 34, 49 and 57 seats.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-26938a45-d163-4ea4-a5b5-aed03222e58e\" aria-expanded=\"false\" aria-controls=\"flush-26938a45-d163-4ea4-a5b5-aed03222e58e\">What is the difference between round trip and disposition?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-26938a45-d163-4ea4-a5b5-aed03222e58e\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">\u201cOne way\u201d transfer counts as a transfer from one place to another, no extra stops and the coach goes to another client as soon as you are off your transfer. \u201cRent bus per hour\u201d means that you have hired the coach for certain amount of time, if you want you can leave luggage in the compartment while making a stop or the coach can be waiting outside the restaurant while you are having dinner.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-326a3ec1-f41b-411b-a22a-3568b7c5a9b8\" aria-expanded=\"false\" aria-controls=\"flush-326a3ec1-f41b-411b-a22a-3568b7c5a9b8\">How much cargo can the bus take?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-326a3ec1-f41b-411b-a22a-3568b7c5a9b8\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">16 \u2013 14 pieces of luggage<br>34 \u2013 24 pieces of luggage<br>49 \u2013 49 pieces of luggage<br>57 \u2013 55 pieces of luggage<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-f8cbad41-3aee-4e44-9adf-46b1e6bdc29f\" aria-expanded=\"false\" aria-controls=\"flush-f8cbad41-3aee-4e44-9adf-46b1e6bdc29f\">Can I rent a bus without a driver?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-f8cbad41-3aee-4e44-9adf-46b1e6bdc29f\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">No, always with a driver.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-d95c62dc-73e7-4e40-a60c-845a3b8f7885\" aria-expanded=\"false\" aria-controls=\"flush-d95c62dc-73e7-4e40-a60c-845a3b8f7885\">I forgot a personal item on the bus \u2013 how do I proceed?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-d95c62dc-73e7-4e40-a60c-845a3b8f7885\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">Please fill out the form on our <a href=\"https:\/\/westinbuss.noordev.se\/en\/contact-us\/lost-and-found\/\">lost-and-found page<\/a> and we&#8217;ll contact you within 24 office hours.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-68f64678-b71c-430c-9042-de475643b91b\" aria-expanded=\"false\" aria-controls=\"flush-68f64678-b71c-430c-9042-de475643b91b\">How do I find out the drivers name?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-68f64678-b71c-430c-9042-de475643b91b\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">Please log in to our <a href=\"https:\/\/online.westinbuss.se\/webchauffor\/LoggaIn.aspx\">internal page<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph\">Select the \u201cCustomer\u201d tab, then enter your \u201ccustomer number\u201d (5 digits on top of your company name on confirmation) and \u201cOrder no.\u201d (which is on your confirmation) to be able to access driver information. The day before (late afternoon) you will normally be able to see the information. If you can\u2019t see the information about your driver you might wait and check a little bit later on. When we change the driver, the information is also changed.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-accordion-item accordion-item\"><h5 class=\"accordion-header\"><button class=\"accordion-button collapsed p-24 text-undefined\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#flush-58135ada-cfb0-40bb-81be-94659bfc1cda\" aria-expanded=\"false\" aria-controls=\"flush-58135ada-cfb0-40bb-81be-94659bfc1cda\">What kind of fuel do we use?<div class=\"icons\"><span class=\"nb-btn-icon icon-collapsed\"><span class=\"icon-arrow-right\"><\/span><\/span><span class=\"nb-btn-icon icon-expanded\"><span class=\"icon-arrow-down\"><\/span><\/span><\/div><\/button><\/h5><div id=\"flush-58135ada-cfb0-40bb-81be-94659bfc1cda\" class=\"accordion-collapse position-relative collapse \" data-bs-parent=\"#accordion0fae56a6-8d5c-4291-b82a-486d00210a44\"><div class=\"accordion-body text-undefined\">\n<div class=\"wp-block-noor-blocks-group nb-group nb-group-div  px-24 pt-8 pb-24\">\n<p class=\"wp-block-noor-blocks-paragraph nb-paragraph mb-0\">Diesel with the addition of renewable RME and HVO.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-noor-blocks-section nb-section position-relative  pt-48 pb-64 bg-gray-10\">\n<div class=\"wp-block-noor-blocks-container nb-container container\">\n<div class=\"wp-block-noor-blocks-row nb-row row justify-content-center align-items-center\">\n<div class=\"wp-block-noor-blocks-column col nb-column col-12 col-lg-8\"><\/div>\n\n\n\n<div class=\"wp-block-noor-blocks-column col nb-column align-self-center col-lg-8\">\n<h3 class=\"wp-block-noor-blocks-heading nb-heading nb-heading-h3 mb-32  underlined-heading\">Contact us<\/h3>\n\n\n<script>\nvar 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